Hiring: Patient Access Representative Associate Company: Optum Location: Minneapolis, MN Job Posted Time: 2026-09-03 11:28:21 Target Skills & Keywords : Epic Systems, Microsoft Office, Revenue Cycle Management About the job Experience: •18 years of age OR older Required Skills: •Greets and welcomes patient in person •Collects demographic and insurance information •Checks in and interviews patients to complete appropriate paperwork •Directs patient to their appointment or procedure •May assist in scheduling add-on appointments •Documents any issues and resolutions in electronic medical record •Resolve claim issues or registration errors on patient accounts •Uses resources, tools and procedures to complete registration for accounts and in assigned work queues Qualifications: •6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers, etc. •Intermediate level of proficiency with Microsoft Office products •Demonstrated capacity to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule •Demonstrated capacity to work the following biweekly rotating schedule from 6:00am - 2:30pm •Week 1: Monday & Wednesday from 7:00am-3:30pm, Tuesday, Thursday and Friday from 5:00am-1:30pm •Week 2: Monday from 9:30am - 6:00pm and Tuesday, Wednesday, Thursday & Friday from 5:00am-1:30pm •Must be 18 years of age OR older Compensation: •Competitive benefits and rewards package •$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!