Hiring: Patient Access Representative Associate Company: Optum Location: Faribault, MN Job Posted Time: 2026-09-10 11:28:22 Employment Type: Full-time Target Skills & Keywords : Epic Systems, Microsoft Office, Revenue Cycle Management About the job Experience: •18 years of age OR older Required Skills: •Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures •Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures •Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms •Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels' patients on available financial assistance programs •Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record •Uses resources, tools, and procedures to complete registration for accounts and assigned work queues •Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries •Assists in scheduling add-on appointments as needed Qualifications: •6+ months of customer service experience •Intermediate level of proficiency with Microsoft Office products •Demonstrated capacity to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule •Demonstrated capacity to work full-time, 40 hours per week in 8-hour shifts between the hours of 5:30am - 11:30pm •Demonstrated capacity to work every 3rd weekend & holiday on a rotating basis •Must be 18 years of age OR older Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!