Hiring: Patient Access Lead Company: Healthcare Outcomes Performance Co. (HOPCo) Location: Phoenix, AZ Job Posted Time: 2026-09-16 20:58:55 Employment Type: Part-time Target Skills & Keywords : CPT, Electronic Health Records About the job Required Skills: •Receives questions or calls from scheduling agents and provides timely support for the agents and patients. •Motivate and encourage agents through positive communication and immediate feedback. •Monitor phone queues on a regular basis to ensure that the workloads are distributed evenly and to coach agents to improve performance. •Assist the supervisor to ensure the department goals are being met specific to occupancy percentages, call wait times, abandonment rates, etc. •Assist supervisors in researching, special assignments and resolving scheduling discrepancies in a timely manner. •Attends department meetings as assigned. (Saturday meetings may be required) •Utilizes templates, scheduling assistants, and referral systems to schedule patient appointments. •Obtain patient demographic information; update and confirms necessary information to allow processing of claims to insurance plans. Qualifications: •High school diploma/GED required. •Bachelor's degree in Health Care, Education, or related field preferred. •A minimum of three years of experience in the healthcare field is required. •Previous call center or trainer/educator experience is preferred. •Medical terminology, ICD, and CPT Compensation: •Monthly $43 stipend to use toward ancillary benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!