Hiring: Parts Sales Support Specialist Company: SANY America Location: Peachtree City, GA Job Posted Time: 2026-09-15 14:49:09 Employment Type: On-site Target Skills & Keywords : Microsoft Office, SAP About the job Experience: •3 years’ experience in heavy equipment parts sales or customer service. Required Skills: •Parts Sales Support Specialist •With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase their market share. •Delivering parts support to our dealers and end-users as part of our call center or online via Sales Force. •Record, update, maintain and close cases in Sales Force, documenting dealer and customer inquiries. •Interact with Sany authorized dealers and customers to provide and process information in response to inquiries, concerns, and requests about parts, parts manuals and parts orders. •Gather customers’ information and determine the parts the customer needs. •Research required information using the internet, SAP system and the SIS parts information system. •Follow standard processes and procedures from the Parts SOP and other applicable policies. Qualifications: •Associate or higher degree in a related technical discipline or equivalent related professional experience. •Minimum of 3 years’ experience in heavy equipment parts sales or customer service. •Outstanding phone etiquette, fluent in verbal and written English, with the ability to speak and write clearly and accurately. •Demonstrate experience and history of providing outstanding customer service. •Demonstrate knowledge and understanding of mechanical, electrical, and hydraulic systems and components used in construction, material handling and crane equipment. •High proficiency with computers and in the use of Microsoft Office programs. •Demonstrated capacity to identify parts, systems, and components reliably and correctly in parts manuals and diagrams and ability to understand, apply, and interpret technical specifications. •Strong communication, presentation and teamwork skills with the ability to build trust and credibility. •Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. •Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive). Compensation: •It will include a base salary, an annual performance bonus and other exceptional benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!