Hiring: PartnersACCESS Supervisor (Remote-NC) Sun-Wed 10a-9p Company: Partners Health Management Location: Elkin, NC Job Posted Time: 2026-09-15 12:42:39 Employment Type: Contract / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Program Management About the job Required Skills: •Provides direct administrative and clinical oversight, training and supervision to the clinicians and specialists in PartnersACCESS who provide 24/7/365 telephonic Screening, Triage, and Referral functions for the LME and customer service for Member and Recipient and Provider Services lines. •Lead and oversee scheduling coverage and the smooth daily operations of a 24/7/365 call center through supervising employees and ensuring 24/7/365 PartnersACCESS for current and potential consumers. •Provides support and direction to subordinates in operational, administrative, and management decision-making. •Evaluate performance, and make recommendations for hiring, termination, or other personnel actions within the programs. •Through coordination with the Workforce Operations Analyst, analyzes 24/7/365 staffing needs and recommends staffing patterns and schedules to ensure all calls are answered timely and consumers are provided with competent and compassionate screening, triage and linkage. •Lead and oversee the collection and analysis of data, the development of policy and procedure as related to access to services, the orientation and training of departmental staff and the community in relation to accessing behavioral health care. •Perform a variety of complex and independent activities involved in the collection, analysis, documentation and interpretation of data related to PartnersACCESS, capacity, and eligibility for services. •Responsible to support and incorporate Quality Management principles, accreditation principles and methodologies of the organization. Qualifications: •Comprehensive knowledge of DSM-5TR, social work and psychological principles, behavioral health assessments, clinical treatment techniques and services delivery systems •Physical health and integrated health knowledge and experience desired •Comprehensive knowledge of mental illness and diagnostic categories, individual and family dynamics, crisis intervention, brief counseling and intervention techniques •Solid functional working knowledge of psychiatric medications and side effects, mental health regulations, and an understanding of the evolving North Carolina mental health system •Considerable knowledge of the screening and referral process and connecting consumers with community resources •Problem solving, negotiation, arbitration, and conflict resolution skills are essential to balance the needs of both internal and external customers •Microsoft, Excel and other call center platform experience and mastery •Good oral and written communication skills •Strong interpersonal, management and leadership skills •Must be detail-oriented, able to organize extensive amounts of clinical data, multiple tasks and priorities, and to effectively manage projects from start to finish Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!