Hiring: Partner Performance Quality Lead Company: TikTok USDS Joint Venture Location: San Jose, CA Job Posted Time: 2026-09-15 13:25:01 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Quality Assurance, SQL, Vendor Management About the job Experience: •3+ years experience in Trust & Safety Operations Management & Leadership, Vendor Management, or equivalent industry experience •2+ years experience in a quality assurance management role Required Skills: •Own the quality assurance operations of partner content review teams and serve as a designated point of contact between TikTok cross functional stakeholders and external vendor teams. •Ensure that Partners are on track to meet or exceed KPI targets. •Establish performance glidepaths, creating calculated milestones to drive continuous success and maintain standards for vendors, monitoring site specific metrics and trends. •Perform data analysis to uncover problematic error trends, develop collaborative improvement initiatives, and report findings. •Identify improvement areas for external quality team performance and work closely with internal stakeholders and vendor leadership to prepare solutions. •Perform as a functional bridge between external vendors, internal stakeholders, and the quality team •Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents •Own weekly calibration sessions with vendor partners to ensure consistent alignment of policy and process. Qualifications: •Strong communication skills with the ability to pay close attention to detail, creating reports and maintaining documentation •Strong oral and written communications and influencing skills, and are able to navigate a global organization, influence stakeholders and affect outcomes. You have the ability to gain trust and influence with limited direct authority. •Able to work with minimal supervision, taking ownership of work and completing tasks in timely manner, while adapting rapidly to changing work environments, priorities and organizational needs •Demonstrated capacity to identify gaps in existing processes/policies/procedures and efficiency gain through enhanced processes, policies and procedures •Proficiency with data visualization tools that utilize query language •Advanced knowledge in Microsoft Office Suite (Excel, PowerPoint) G-Suite, (Sheets, Docs, Slides) •Some travel between our Los Angeles and Mountain View offices •Understanding of the broader landscape of new policy developments in media, tech, and the entertainment industries •Proven experience successfully manipulating, processing, and extracting value from large and disconnected data sets. •Advanced knowledge in Microsoft Office Suite (Excel, PowerPoint) G Suite, (Sheets, Docs, Slides) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!