Hiring: Partner Execution Specialist Company: Splash Location: Mesa, AZ Job Posted Time: 2026-09-10 10:56:11 Employment Type: Remote Target Skills & Keywords : Phoenix, Quality Assurance, Slack About the job Experience: •4 years of experience in collections, servicing operations, financial services, or vendor/agent oversight, including prior experience supervising or coaching agents and conducting quality assurance reviews. Required Skills: •Own day-to-day servicing oversight functions across outsourced partners, including hardship request intake and approvals, vendor complaint monitoring, buyer call and communication sampling, Regulation F conduct checks, and resale restriction checks for debt buyers. •Manage day-to-day oversight of First Source (FS) agents: handle daily questions and case management, conduct monthly call reviews and compliance QA reviews with action plans, hold weekly 1:1s, complete account reviews, lead call calibration sessions and agent training, and review agent KPIs on a regular basis. •Own the debt sale process end-to-end: manage day-to-day debt buyer relationships, screen monthly charge-offs for sale and placement eligibility, prepare and reconcile debt sale files, track exclusions, place deceased accounts into probate, and process buy-backs and payments. •Manage collection agency relationships: prepare placement files, retrieve remittances, validate and route invoices for payment, reconcile agency accounts, review demands and settlements, conduct FDCPA/Regulation F oversight, monitor agency complaint performance, lead QA calibration and content review sessions, and maintain recovery tracking. •Support (rather than own) collections strategy, segmentation and placement criteria, and dialer/campaign decisions, which stay with the Servicing Strategy Manager — this role executes QA checks and reviews against existing compliance policy rather than setting strategy or writing policy. •Must reside in the greater Phoenix/Mesa, AZ area. •2–4 years of experience in collections, servicing operations, financial services, or vendor/agent oversight, including prior experience supervising or coaching agents and conducting quality assurance reviews. •Strong attention to detail and comfort working with structured data files, with the ability to professionally manage relationships with outsourced partners and field agents. Qualifications: •A high school diploma or equivalent (associate's or bachelor's degree preferred). Compensation: •$54,000 - $60,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!