Hiring: Owner Relations Customer Support Professional Company: Devon Energy Location: Oklahoma City, OK Job Posted Time: 2026-09-15 11:11:54 Employment Type: Remote Target Skills & Keywords : Root Cause Analysis About the job Experience: •3+ years of relevant experience, preferably in areas such as Customer Service, Helpdesk Support or a related field. Industry experience is preferred. •Microsoft Certified - Customer Service Associate (Microsoft 365) (preferred) Required Skills: •Serves as the primary interface for customer relations with interest owners and accounts payable suppliers and addresses inquiries from AP suppliers, interest owners, working interest partners, landowners, and other stakeholders. •Collaborates seamlessly with colleagues in Accounting Departments, Land, and Division Orders to deliver prompt and excellent customer service to external stakeholders, ensuring efficiency and satisfaction in financial accounting support. •Addresses customer inquiries via telephone and email, provides assistance and clarifications regarding financial transactions, account balances, and billing statements, and ensures prompt and comprehensive resolution to enhance customer satisfaction. •Cultivates positive relationships with contacts, prioritizes constructive communication, and serves as an informational hub for external inquiries by efficiently handling calls, channeling them to relevant internal contacts as needed. •Handles customer inquiries regarding refunds, adjustments, or account modifications following prescribed procedures, ensuring accurate and timely processing while adhering to established protocols in financial accounting customer support. •Works on priority concerns and partners with different departments such as accounting, finance, and technical support to tackle complex customer issues, ensuring efficient resolution and cohesive teamwork across organizational functions. •Reviews knowledge base articles and documentation for common accounting issues, and ensures the ticketing system is precisely and timely updated with inquiries until resolution, facilitating efficient tracking and management of tasks and issues. •Investigates inconsistencies within financial records, identifies and implements corrective measures to address customer concerns promptly, demonstrating a commitment to precision and ensuring the resolution of financial discrepancies in an efficient and customer-focused manner. Qualifications: •High School Diploma/General Education Diploma (GED)/Higher Secondary education is required. Bachelor's Degree in Business Administration, Oral & Written Communications or any other related discipline is preferred. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!