Hiring: Owner Experience Representative Company: Flexjet Location: Cleveland, OH Job Posted Time: 2026-09-10 13:45:59 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred •Demonstrated capacity to comprehend and perform basic math calculations with minimal errors •Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook) •Knowledge of use and operation of standard office equipment Required Skills: •Provide world-class service during every interaction with our clientele to develop and maintain long term relationships •Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations •Check in and register clientele, determine their specific needs and ensure proper follow up •Coordinate customer service order requests including catering, transportation, entertainment reservations, etc. •Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate •Ensure a pleasant and clean work environment and guest waiting areas •Periodically inspect and organize facilities and replenish amenities and beverages •Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries Qualifications: •Strong working knowledge of customer service principles and the Flexjet service philosophy •Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level •Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment •Demonstrated capacity to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly •Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business •Ability and willingness to work nights, weekends, holidays, and overtime as required Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!