Hiring: Outside Service Coordinator (Manheim) Company: Cox Automotive Inc. Location: Grove City, OH Job Posted Time: 2026-09-09 17:56:50 Employment Type: Full-time Target Skills & Keywords: Customer Service, Client Relationship Management, Vehicle Inspection, Condition Reports, Reconditioning Services, Auction Operations, NAAA Guidelines, Microsoft Office, Upselling, PII Compliance, Safety Compliance, Multitasking, Auto Body Knowledge Experience: - High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience - Prior experience in vehicle reconditioning and/or general auto body knowledge preferred Required Skills: - Valid driver's license required - Safe driving record - Physical ability and mental acuity to execute job duties within required timeframes - Proficiency with computer software including Microsoft Office applications and other internal business platforms - Knowledge of condition report data and vehicle inspection processes (identifying previous paint, auto body repairs, frame damage, PDR, etc.) - Knowledge of NAAA guidelines for proper placement of vehicle announcements and/or brands - Ability to handle multiple tasks simultaneously - Excellent verbal and written communication skills preferred - Ability to operate vehicles with standard and automatic transmission preferred - Self-starter with ability to work with minimal supervision preferred Qualifications: - Primary point of contact for resolving client issues across simple to complex accounts, collaborating with auction teams and stakeholders - Provide exceptional customer service by addressing inquiries and concerns related to vehicle condition and/or discrepancies - Coordinate sale vehicle run processes and maintain communication with auction departments for inventory movement and timely reconditioning - Build positive client relationships, examine vehicles in sales lineup, complete reconditioning estimates, coordinate and approve services, and conduct condition reports and imaging audits - Educate and act as liaison for clients on auction processes; recommend and upsell Manheim/CAI products and services - Coordinate redemptions, ensure proper documentation, and comply with PII policies - Maintain adherence to Cox standards and guidelines regarding reconditioning services per client SLA - Demonstrate safety commitment by following all safety and health procedures - Work outdoors 80% of the time; Monday-Friday (7:30am-4pm) - Frequent exposure to outdoor weather conditions - Must be authorized to work in the United States for any employer without current or future sponsorship Compensation: - Hourly pay rate: $20.10 - $30.10/hour - Base rate may vary based on location and candidate's knowledge, skills, and abilities - Position may be eligible for additional compensation including commission and/or incentive program - Benefits include minimum sixteen hours of paid time off every month, seven paid holidays, bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!