Hiring: Outside Service Coordinator (Manheim) Company: Cox Automotive Inc. Location: Grove City, OH Job Posted Time: 2026-09-09 17:56:50 Employment Type: Full-time Target Skills & Keywords: Customer Service, Client Relationship Management, Vehicle Reconditioning, Condition Reports, Vehicle Inspection, NAAA Guidelines, Auction Operations, Upselling, Microsoft Office, PII Compliance, SLA Management, Auto Body Knowledge, Safety Compliance Experience: - High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience - Prior experience in vehicle reconditioning and/or general auto body knowledge preferred - Valid driver's license required Required Skills: - Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts - Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies - Coordinate sale vehicle run processes and maintain direct communication with other auction departments - Examine vehicles in the sales lineup to ensure standards and quality - Complete estimates for reconditioning services to improve vehicle value - Coordinate and approve reconditioning services - Conduct condition reports and imaging audits to reduce risk of policy loss and goodwill expenses - Proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. - Educate and act as liaison for clients on auction processes - Recommend and/or upsell Manheim/CAI products and services based on client needs - Effective prioritization skills and professionalism in client relationships - Coordinate redemptions, ensuring proper documentation and compliance with all PII policies and procedures - Maintain strict adherence to Cox standards and guidelines regarding reconditioning services per client SLA guidelines - Proficient knowledge of NAAA guidelines for proper placement of vehicle announcements and/or brands - Proficiency with computer software including Microsoft Office applications and other internal business platforms - Visibly demonstrate safety commitment by following all safety and health procedures Qualifications: - Self-starter with ability to work with minimal supervision preferred - Ability to handle multiple tasks simultaneously - Excellent verbal and written skills preferred - Ability to operate vehicles with standard and automatic transmission preferred - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes - Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship Compensation: - Hourly pay rate is in the range of $20.10 - $30.10/hour - The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities - Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program - Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year - Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!