Hiring: Outside Service Coordinator (Manheim) Company: Cox Automotive Inc. Location: Bordentown, NJ Job Posted Time: 2026-09-15 07:37:38 Target Skills & Keywords : SAFe About the job Experience: •High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience. •3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience. Required Skills: •Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. •Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders •Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. •Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. •Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs. •Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally. •May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism. •Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines. Qualifications: •Safe drivers needed; valid driver's license required. •Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. •Self-starter with ability to work with minimal supervision preferred. •Demonstrated capacity to handle multiple tasks simultaneously. •Excellent verbal and written skills preferred. •Demonstrated capacity to operate vehicles with standard and automatic transmission is preferred. •Prior experience in vehicle reconditioning and/or general auto body knowledge preferred. •Frequent exposure to outdoor weather conditions. Compensation: •Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!