Hiring: OTC Business Systems Analyst Company: CBX Solutions, LLC Location: Winston-Salem, NC Job Posted Time: 2026-09-03 07:42:17 Target Skills & Keywords : Integration Testing, REST About the job Experience: •5+ years of experience as a Business Systems Analyst, Functional Analyst, Sales Operations Analyst, Revenue Operations Analyst, or similar role supporting enterprise applications. Required Skills: •Analyze, document, and improve current-state and future-state OTC processes from opportunity and quote through order, fulfillment, invoicing, payment, and customer account servicing. •Partner with Sales, Pricing, Operations, Customer Service, Finance, Credit, and IT to identify process gaps, control weaknesses, handoff issues, and automation opportunities. •Facilitate process workshops and translate business requirements into functional designs, user stories, process maps, acceptance criteria, and operating procedures. •Promote standardized OTC processes across divisions while documenting justified business variations and dependencies. •Define and monitor process measures such as quote turnaround, order cycle time, invoice accuracy, exception volume, data completeness, and user adoption. •Support administration and continuous improvement of Microsoft Dynamics 365 Customer Engagement and related commercial applications. •Maintain and enhance account, contact, lead, opportunity, activity, territory, workflow, security, and reporting configurations in partnership with IT administrators. •Ensure CRM processes and data support downstream quoting, order creation, forecasting, customer service, and revenue reporting requirements. Qualifications: •Bachelor's degree in Information Systems, Business Administration, Finance, Supply Chain, Computer Science, or a related field; equivalent relevant experience may be considered. •Solid functional working knowledge of end-to-end Order-to-Cash processes, including customer setup, opportunity, quoting, pricing, order management, fulfillment, invoicing, and receivables-related handoffs. •Strong analytical, problem-solving, facilitation, communication, prioritization, and stakeholder-management skills. •Demonstrated capacity to work effectively across Sales, Operations, Customer Service, Finance, and IT teams. Compensation: •Competitive benefits and rewards package •Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!