Hiring: Order Fulfillment Specialist Company: Philips Location: Murrysville, PA Job Posted Time: 2026-09-12 10:28:42 Employment Type: Full-time About the job Experience: •2+ years of experience in Customer Service or Order Fulfillment, or similar. Direct experience within a Business-to-Business capacity is preferred. Required Skills: •As an Order Fulfillment Specialist, you will partner with multiple departments to drive business growth, exceed customer expectations, and serve as a dedicated point of contact throughout the order fulfillment process. This position is part of the Customer Service team within Philips' Sleep & Respiratory Care (S&RC) division. •Serving as the primary point of contact for assigned customer accounts, delivering responsive support and ensuring a high level of customer satisfaction. Managing customer inquiries, complaints, order requests, and escalations while setting clear expectations and providing proactive communication throughout the resolution process. •Managing order prioritizations for sales team, escalating shipping issues to distribution, modifying order line blocks based on allocations from global product managers, and balancing orders between distribution centers. •Proactively identifying issues and address with short term and long-term solutions and searching for opportunities for continuous improvement. •Displaying a commitment to quality by following required procedures and practices and searching for opportunities for continuous improvement. •Establishing goals, in partnership with your manager, that support your personal and professional development. Taking ownership of your development plan, executing against it to grow in your current role and prepare for future career opportunities. •You're The Right Fit If •You’ve acquired 2+ years of experience in Customer Service or Order Fulfillment, or similar. Direct experience within a Business-to-Business capacity is preferred. Qualifications: •You have a High School Diploma or Vocational Education. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!