Hiring: Ops Mgr II Quality Assurance (US) Company: TD Location: Mount Laurel, NJ Job Posted Time: 2026-09-16 13:44:49 Target Skills & Keywords : Quality Assurance About the job Experience: •7+ years of related experience •Demonstrated capacity to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things done •Previous Phone Channel experience would be beneficial •Strong Relationship Management capabilities and experience a desired asset •Highly motivated individual with a proven track record of delivering result through ambiguity Required Skills: •The Operations Manager II oversees operations of several functions or processes within assigned team/unit. •In this Quality Assurance Manager position, the incumbent will be responsible for building a new, business-owned QA function from the ground up within USCC. Primary focus will be transactional QA and quality testing, although there is expected to be some call monitoring as well as transactional testing. •Represents the Shared Services organization in leveraging organizational capabilities in support of business line strategic priorities •Provides support in the proactive development of strategies that enhance an integrated customer and employee experience across our contact centers •Works effectively with Digital Channels Strategic Initiative Manager to understand operation impact of Digital change and proactively manages the evolution/development of the Omni channel experience •Works effectively with business to ensure needs are met, negotiates requirements and facilitate service delivery, also acts as SME or sponsor for key projects •Provides value added insights garnered from best practices and programs implemented in other phone channel business that would assist in the achievement of business objectives while creating operational consistency •Provides initiative/business support through project intake process Qualifications: •Strategic leadership experience designing and implementing QA programs •Demonstrated ownership of QA strategy, governance, and execution •Operations or Audit experience preferred •Operating standard office equipment - Continuous •Responding quickly to sounds – Occasional •4 year degree or equivalent experience Compensation: •$91,000 - $145,600 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!