Hiring: Operations Team Lead (SPOC) - ServiceMac Company: First American Location: Fort Mill, SC Job Posted Time: 2026-09-10 10:16:42 Employment Type: Remote About the job Experience: •5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections. Qualifications: •Knowledge, Skills, and Abilities (KSAs) •High School diploma or equivalent required; some college preferred. •Typically requires 5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections. •Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred. •Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices. •Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC. •Solid functional working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements. •Demonstrated ability to handle complex borrower interactions with professionalism, empathy, and strong negotiation skills. •Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach. •Strong analytical skills with the ability to interpret complex account scenarios and make sound recommendations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!