Hiring: Operations Support Specialist Company: 1/ST Technology - Xpressbet and AmTote International Location: Maryland, United States Job Posted Time: 2026-09-10 13:49:20 Employment Type: Remote Target Skills & Keywords : Product Management About the job Required Skills: •Serves as communication channel between customers and key stakeholders with regards to releases, general servicing of the product, and issue tracking and management •Interfaces with Product Management, Development, and Sales to communicate statuses, schedules, and feedback from the field •Supplies technical details and related support to customers during development cycles to ensure efficient releases and reduce delays to market •Serves as primary customer communication channel when production problems arise outside of the standard support team capabilities •Provides input to Development to triage issues to reveal root causes and provide solutions •Works with Development teams to implement solutions that improve the supportability of the product •Identifies customer knowledge gaps and provides training to the customer as it relates to new product functionality, including onsite training and support as necessary •Supports the testing of new software deployments and configuration modifications Qualifications: •Bachelor’s degree in related field •Minimum of two (2) years of experience in a technical support role •Excellent interpersonal communication skills, both written and verbal •Technical acumen to provide clear and effective training to customers to support the use of the product •Strong analytical problem-solving skills, including the ability to provide the initial review and triage of issues at a medium to high level •Strong relationship building and maintenance skills (and able to effectively and professionally manage customer expectations and feedback of varying degrees & type) •Strong communication skills through interfacing with customers and internal teams in the support of a gaming product line, along with the ongoing support and operations of a technical system including software and hardware deployments, issue management, new feature training, maintenance, and configuration. •Specialized knowledge of the system and the ability to be self-sufficient in a support role triaging and tracking issues, gathering customer feedback, coordinating releases, maintaining fielded software environments, and supporting development in creating solutions that improve the supportability of the product line. •Strong organizational and time management skills •Demonstrated capacity to multitask and work independently toward business goals Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!