Hiring: Operations Support Lead Company: Parsons Corporation Location: Linthicum, MD Job Posted Time: 2026-09-16 23:39:45 Target Skills & Keywords : Configuration Management, Risk Management, Security Clearance, Segment, ServiceNow About the job Required Skills: •You’ll be joining Parsons’ local •Lead, organize, mentor, and support a team providing service desk and IT operations services. •Manage Tier 0, Tier 1, and Tier 2 support for designated systems, applications, infrastructure, and telecommunications services. •Establish and maintain troubleshooting guides, knowledge articles, Standard Operating Procedures, and user support processes. •Manage the intake, triage, routing, tracking, resolution, and documentation of incidents and service requests. •Monitor service desk performance, including ticket volume, response times, resolution times, backlog, customer satisfaction, and service-level performance. •Coordinate user onboarding, account provisioning, access requests, training, and other end-user services. •Provide technical guidance and hands-on support for endpoints, applications, servers, networks, telecommunications, and other IT services. Qualifications: •An active Top Secret SCI security clearance is required for this position. •This position is part of our Federal Solutions team. •We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Compensation: •$112,200 - $196,400 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!