Hiring: Operations Support Associate Company: Pavion Location: Louisville, KY Job Posted Time: 2026-09-12 15:04:27 Employment Type: Contract About the job Experience: •2+ years of Service Desk/Help Desk experience •2 years customer service experience •At least 2 years customer service experience Required Skills: •Lead and oversee installing, modifying, testing, and making minor repairs to computer hardware, software, and related systems to ensure reliable and secure operations. •Support calls by troubleshooting technical and process issues, tests and maintains system functionality—including CCTV and computer components—and installs software and applications that support efficient workflows. •Consults with users to assess hardware and software needs, evaluates compatibility of new programs and equipment, and gathers data to support technical purchasing decisions. •Confirming program objectives by testing and adjusting component settings against established standards, installing and testing products to verify proper performance, and documenting all hardware and software updates. •Preparing user reference materials, training users through in‑person sessions and digital learning resources, and staying current on emerging technologies through ongoing professional development. Qualifications: •High School Diploma •Excellent problem-solving and troubleshooting skills •The ability to communicate technical information in an accessible manner to non-technical employees •Software maintenance and testing capability •Basic knowledge of networking principles and operating systems •Demonstrated capacity to effectively prioritize and execute tasks in a high-pressure environment •Learns new maintenance skills quickly Compensation: •Competitive benefits and rewards package •The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!