Hiring: Operations Supervisor - 2nd Shift Distribution Company: EVERSANA Location: Memphis, TN Job Posted Time: 2026-09-10 10:29:40 Target Skills & Keywords : Regulatory Compliance About the job Experience: •4+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction. •2 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center. Required Skills: •Team Leadership & Development •Lead, coach, and develop a high-performing Order Support team, providing regular feedback, performance evaluations, and career development opportunities. •Foster a culture of accountability, continuous learning, and collaboration. •Ensure new team members are effectively onboarded and trained across all relevant systems and processes. •Oversee daily operations of order management and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs). •Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations. •Serve as the point of escalation for complex client or customer issues and ensure timely resolution. •Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction. Qualifications: •The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. •Bachelor’s degree or equivalent combination of education and experience. •Minimum of 2 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center. •Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation. •Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions. •Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions. •Demonstrated capacity to lead both independently and collaboratively, fostering a high-performance team culture. •Collaborative leadership style with a focus on cross-functional alignment and shared success. •Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels. •Consistently presents a polished, professional image and models executive presence. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!