Hiring: Operations Specialist- TELS Platform Company: Direct Supply Location: Milwaukee, WI Job Posted Time: 2026-09-16 18:00:43 Target Skills & Keywords : Risk Management About the job Experience: •2+ years of experience in customer service, support, or sales roles. •1+ years of experience in IT troubleshooting or technical support. •Operational familiarity with long-term care maintenance, regulatory requirements, and risk management environments. •Job to be performed in the location listed. Generous benefit package available. •© 2013 to 2026 Direct Supply, Inc. All rights reserved. Required Skills: •Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. •Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships. •Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. •Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. •Solves Problems - Critically approaches problems, researching and leverages technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights. •Embraces Change - Initiates change that drives results and welcomes innovative ideas. Demonstrates resilience and pushes forward through uncertainty and ambiguity. Quickly adapts approach, style and behavior on the fly. •Respond to inbound customer and internal stakeholder requests via phone and email, ensuring timely and effective resolution. •Diagnose customer needs by asking targeted questions and identifying appropriate solutions. Qualifications: •Bachelor’s degree or equivalent professional experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!