Hiring: Operations Specialist Company: Grip Location: Miami, FL Job Posted Time: 2026-09-16 20:37:37 Employment Type: Contract Target Skills & Keywords : Asana, Databricks, Shopify About the job Experience: •3 years in logistics, supply chain, customer service, client experience, or account management. Internships count. Required Skills: •In this role you're the voice and advocate of our clients — the person who makes sure every interaction with Grip is smooth, proactive, and positive. If you enjoy ownership, collaboration, and turning challenges into great client experiences, we'd love to meet you. •You're an extension of your client's operations team: partnering with them and ours to think through problems together and deliver the best possible support and account management. •You own the account for a portfolio of DTC brands — the strategic point of contact across chat, email, and calls. They should see you as the person managing their business with us, not just answering when they reach out. •You monitor performance and flag anything that could affect performance before the client has to ask. No surprises is the standard. •Driving resolution across the floor. •You work directly with operations and warehouse teams at our fulfillment centers, representing the client's priorities internally and pushing projects and issues to close. •Onboarding new brands, recurring reporting, claims, and renewal prep — including tracking contract terms and surfacing opportunities to grow the account or improve service. •You track on-time delivery, thaw incidents, and cost savings, then use what you find to shape how the account is run — not just report the numbers back. Qualifications: •0–3 years in logistics, supply chain, customer service, client experience, or account management. Internships count. •Writing the client trusts — clear enough to land a hard update, credible enough that they don't need to double-check you. •Organized under pressure. You hold multiple accounts and threads without dropping details. •Ownership of outcomes, not just requests — you drive a hard problem to resolution instead of handing it off. •Comfortable pulling insight from data, even without an analytics background. •Comfort working across teams that don't sit at your desk. •Time at a 3PL, fulfillment operation, or cold-chain business. •Asana or similar project tools experience. •Spreadsheets or dashboards beyond the basics. •Operational familiarity with Shopify or DTC eCommerce Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!