Hiring: Operations Specialist, Employer Onboarding Company: Thatch Location: Austin, TX Job Posted Time: 2026-09-10 12:05:51 Target Skills & Keywords : SQL About the job Experience: •5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct experience reviewing business or identity verification documentation Required Skills: •Every employer that joins Thatch has to be verified before their team can get covered — confirming the business is legitimate and its owners are who they say they are before any money moves. That verification function is growing in scope and volume, and it still runs more on institutional knowledge than documented process. •Own end-to-end review of employer KYB/KYC cases — business verification and beneficial owner/officer identity checks — applying Thatch's compliance policy with sound judgment on ambiguous or high-risk cases •Build and maintain the runbooks and source-of-truth documentation for KYB/KYC review, so process and tooling knowledge lives in a shared, current reference rather than in any one person's head •Define and own how exceptions get handled — what gets escalated, to whom, and on what timeline — replacing case-by-case judgment calls with a documented framework •Partner with Product and Engineering to diagnose recurring failure patterns and shape fixes that raise the automated approval rate and cut manual review time •Build and maintain reporting on case volume, approval rates, and review time so the team's performance is visible without manual pulls •Act as a resource for teammates on complex or ambiguous cases as the documented process matures •Background we're looking for 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations, including direct experience reviewing business or identity verification documentation Qualifications: •Bachelor's degree or equivalent practical experience Compensation: •$91,000 - $118,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!