Hiring: Operations Manager, US Pest Company: Terminix Location: Ferndale, NY Job Posted Time: 2026-09-11 11:10:03 Employment Type: Full-time Target Skills & Keywords : Pest, Regulatory Compliance About the job Required Skills: •Oversee ongoing technician training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention •Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels •Review and evaluate ongoing technician performance (via ride-a-longs and audits) •Respond diligently and compassionately to customer concerns •Ensure overall service quality to maximize customer retention •Fill in periodically on customer appointments to help close any temporary staffing gaps •Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively •Ensure safety standards are met or exceeded and that all operations are in regulatory compliance Qualifications: •Adept at problem solving and identifying practical solutions •Demonstrated capacity to effectively lead and motivate others •Good aptitude for basic/intermediate math, for calculations related to sales/service •Strong communication skills (verbal, written, presenting) •Demonstrated capacity to build rapport easily and establish trust with customers and employees •High school diploma (or GED) •Maintain licenses/certificates as required by federal, state, and/or local regulations •Maintain valid driver’s license Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!