Hiring: Operations Lead (Swing Shift) Company: Crisis24 Location: Boca Raton, FL Job Posted Time: 2026-09-10 12:08:49 Target Skills & Keywords : C++, Embedded Systems, Quality Assurance, Risk Management, SaaS About the job Experience: •4+ years of experience in a GSOC, security operations, intelligence analysis, or similar environment. Required Skills: •Global Security Operations Center (GSOC) Team Lead – Job Description •Oversee and coordinate the activities of GSOC analysts during shift operations. •Ensure continuous monitoring of global incidents, alarms, intelligence feeds, and operational risks. •Serve as the primary point of contact for escalations during shift hours. •Manage shift handovers, ensuring clear communication and continuity between incoming and outgoing teams. •Ensure all Standard Operating Procedures (SOPs) and escalation matrices are followed. •Lead real-time incident triage, analysis, response coordination, and documentation. •Ensure timely escalation of critical incidents to GSOC leadership, regional security managers, or crisis teams. Qualifications: •2–4+ years of experience in a GSOC, security operations, intelligence analysis, or similar environment. •Demonstrated leadership experience (formal or informal—shift lead, senior analyst, trainer, etc.). •In-depth knowledge of threat monitoring, incident management, and GSOC technologies. •Excellent written and verbal communication skills. •Demonstrated capacity to multitask, prioritize, and remain calm under pressure. •Operational familiarity with mass notification systems, VMS/CCTV platforms, access control systems, and intelligence tools. •Emergency management, intelligence, or security certification (e.g., CMCP, CPP, PSP, CEM). •Leadership & mentorship Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!