Hiring: Operations Excellence and Innovation Manager, YouTube Company: Google Location: Los Angeles, CA Job Posted Time: 2026-09-10 12:12:19 Target Skills & Keywords : Bruno, LLM, Program Management, Quality Assurance About the job Experience: •5 years of experience in operations management, program management, operational readiness, QA, or a related field. Required Skills: •Learn more about benefits at Google . •Design, standardize, and own unified quality assurance (QA) frameworks, evaluation standards, and calibration sessions across global employee and vendor teams for social support and escalation workflows. •Translate QA findings and root-cause analyses into targeted remediation plans; partner with global vendor operations (GVO), Operations Managers, and Regional Leads to drive systemic, data-driven operational improvements. •Develop and maintain closed-loop feedback mechanisms channeling quality and readiness insights to leadership and cross-functional teams to address systemic knowledge and process gaps. •Partner with T&I to deploy AI-driven sampling across social support cases and prototype real-time alerts to flag and prevent major quality misses. •Own setup and readiness for launching support or listening on new platforms and expanded services, ensuring workflows, knowledge resources, and training are implemented before launch. Qualifications: •Bachelor’s degree or equivalent practical experience. •Proven ability to build consensus and collaborate across global cross-functional teams, including Vendor Managers, third-party vendors, and technical teams. •Excellent investigative skills, with experience using performance metrics and operational dashboards to guide process optimizations. •Individual pay is determined by factors including job-related skills, experience, and relevant education or training. •US: $111000 - $159000 (USD) + 15% bonus target + equity + benefits Compensation: •US: $111000 - $159000 (USD) + 15% bonus target + equity + benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!