Hiring: Operations Coordinator Company: Markel Location: Richmond, VA Job Posted Time: 2026-09-10 11:27:01 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office, Program Management, ServiceNow, Six Sigma, TCP/IP, User Experience About the job Required Skills: •Identify inefficiencies, bottlenecks, and recurring issues within Deskside Support operations. •Map, document, and maintain end-to-end support processes. •Lead continuous improvement initiatives focused on standardization, automation, and simplification. •Support Lean Right and Shift Left initiatives by identifying tasks suitable for redistribution or automation. •Develop process documentation, SOPs, workflows, and knowledge articles. •Facilitate process reviews and stakeholder workshops. •IT Asset Management Support •Assist with Hardware Asset Management (HAM) process development and governance. Qualifications: •Strong analytical and problem-solving skills •Advanced Excel and reporting skills •Process documentation and workflow mapping experience •Strong communication and presentation skills •Lean Six Sigma or process improvement methodologies Compensation: •Support laptop refresh programs and cessation equipment recovery initiatives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!