Hiring: Operations Coordinator (Managed Services) Company: Johnson Technology Systems Inc Location: Reston, VA Job Posted Time: 2026-09-12 12:51:25 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3-5 years of experience in operations coordination, workforce management, HR operations, project coordination, or managed services. •5 years of experience in operations coordination, workforce management, HR operations, project coordination, or managed services. Required Skills: •Coordinate daily operations, team schedules, meetings, calendars, and customer reviews, including Quarterly Business Reviews (QBRs). •Manage workforce planning by coordinating employee schedules, PTO, on-call rotations, staffing forecasts, and resource utilization to ensure contractual service levels are met. •Support employee lifecycle activities, including onboarding, offboarding, orientation, equipment and system access, performance tracking, attendance management, training, certifications, and employee engagement initiatives. •Foster positive employee relations by conducting regular check-ins, assisting with conflict resolution, supporting employee recognition programs, and promoting retention efforts. •Partner with recruiting to coordinate hiring activities, interviews, staffing needs, subcontractor onboarding, and workforce planning. •Prepare operational reports, dashboards, meeting minutes, and customer status updates while maintaining project documentation, organizational charts, and operational records. •Coordinate communication between Operations, Program Managers, technical teams, customers, and subcontractors to ensure timely completion of deliverables, service requests, and escalations. •Perform gap analyses, monitor operational metrics, identify process improvement opportunities, and support the development of Standard Operating Procedures (SOPs) and continuous improvement initiatives. Qualifications: •Bachelor's degree in business administration, Human Resources, Management, Information Systems, or a related field, or equivalent experience. •Strong organizational, communication, and multitasking skills with the ability to manage multiple priorities. •Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams). •Good Sharepoint experience a must. •We recruit, employ, train, compensate and promote without regard to race, religion, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other characteristic protected by federal, state, or local law. •Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site http://jtsusa.com/careers or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at http://jtsusa.com/careers Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!