Hiring: Operations Center Representative Company: Wesco Location: St Louis, MO Job Posted Time: 2026-09-10 10:45:21 Target Skills & Keywords : Change Management, Microsoft Office About the job Required Skills: •Answer calls from technicians, vendors, and clients in a 24/7 Operations Center. •Modify service order tickets with updated information while providing the highest level of client interaction. •Escalate calls based on urgency of the emergency issue. •Document transactions and interactions with customers and vendors in multiple systems. •Monitor and respond to high volume e-mail while providing the highest level of customer service. •Dispatch technicians to data center and hub locations nationwide. •Demonstrated capacity to adapt to changing procedures and processes while following escalation procedures and established protocols. •Become proficient in the use of software packages the Operations Center utilizes on a day-to-day basis. Qualifications: •High school degree or equivalent required; Bachelor's degree in Business Administration or a related field preferred. •Excellent customer/client interaction, verbal and written skills, and prioritization skills. •Prior experience with relaying detailed, time-sensitive information in professional email format. •Proficient in MS Office Suite. •Excellent communication skills to interact professionally with teammates, clients, technicians and vendors. •Strong Attention to detail is required for this position. •Demonstrated capacity to multitask in a fast-paced position, and prioritize situations and tasks as needed. •Demonstrated capacity to navigate quickly through databases and spreadsheets to access pertinent information. •2 plus years of experience in a fast-paced environment such as retail or clerical/administrative experience preferred. •A knowledge of critical and non-critical equipment including Uninterruptible Power Supply (UPS), Power Distribution Units (PDU), Emergency Generator, Fuel Oil Systems, Circuit Breakers, Substations and Computer Room Air Condition Units is a plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!