Hiring: Operations & Business Systems Specialist Company: Taste Buds Kitchen Location: Chester, MD Job Posted Time: 2026-09-12 12:05:50 Employment Type: Hybrid Target Skills & Keywords : Project Management, Webhooks About the job Experience: •5+ years in operational systems administration, tech stack management, or project management (franchise/multi-unit experience preferred). Required Skills: •Own core operations platforms (Operandio, CRM logic, tech stack integrations), maintain system-wide SOPs, and lead cross-functional operations and marketing projects from kickoff through full adoption. Qualifications: •Brand Documentation: Author and update all central system documentation, including the Brand Operations Manual, SOPs, and compliance checklists. •Platform Administration: Serve as super-admin for Operandio (intranet/SOP platform), managing account hierarchies, templates, and permissions. •Communications & Compliance: Publish monthly briefs and mandatory checklist action items; track system-wide compliance and brand standard audits across all locations. •Tech Stack Management: Oversee vendor evaluation, setup, and health monitoring to ensure software tools connect seamlessly and eliminate operational friction. •Automations & Workflows: Build and optimize system integrations using n8n, webhooks, Zapier, and CRM triggers to automate data flow between corporate and franchise tools. •Troubleshooting: Act as the internal SME for complex platform configurations, API integrations, and technical escalations. •Initiative Management: Lead operations and marketing projects (e.g., website rebuilds, vendor transitions, new program rollouts) from design to launch. •Rollout Architecture: Partner with internal SMEs to translate strategies into launch timelines and actionable execution toolkits for franchisees. •Technical Skills: Hands-on super-admin experience with operations/SOP platforms (Operandio, Trainual, Compass); proficiency building automations via n8n, Zapier, webhooks, and CRM workflows; fluency with project tools. •Core Competencies: Detail-obsessed, strong process mindset to translate complex workflows into simple SOPs, and proven project ownership in a hybrid work environment. Compensation: •$70,000 - $75,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!