Hiring: Operations Associate (Policy Change) Life Insurance Experience Preferred Company: OneAmerica Financial Location: Indianapolis, IN Job Posted Time: 2026-09-10 11:44:01 Employment Type: Hybrid Target Skills & Keywords : Microsoft Office About the job Experience: •2+ years of experience in customer service required. •2+ years of experience in insurance operations, policy administration, underwriting support, or a similar role, strongly preferred. Required Skills: •We are currently seeking Level I & II Representative experience. •Process and validate complex policy service requests, including updates, corrections, reinstatements, and other policy modifications. •Review submitted documentation for completeness, accuracy, and compliance with internal guidelines and regulatory requirements. •Analyze policy data to identify discrepancies, determine appropriate corrective actions, and resolve issues efficiently. •Developing additional skills to learn processing several financial work items across multiple platforms. •Maintain detailed and accurate records of all transactions, ensuring data integrity across systems. •Investigate and resolve escalated or high-priority service requests requiring advanced problem-solving. •Monitor workflow queues and prioritize tasks to meet service-level agreements (SLAs) and departmental targets. Qualifications: •College degree or work experience in lieu preferred (insurance, operations, call center or financial services). •High School Diploma required, or any combination of education and experience which would provide an equivalent background. Compensation: •Medical & prescription, dental, vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!