Hiring: Operations Associate Company: Lyft Location: Cleveland, OH Job Posted Time: 2026-09-10 11:43:55 Employment Type: Full-time / On-site About the job Experience: •1+ year of experience in an in-person customer service role like retail, technical support or hospitality •Operational familiarity with the Cleveland area •Impeccable customer service and problem-solving skills •Excellent, clear verbal and written communication skills •What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance Required Skills: •Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns •Manages vehicle lot organization, vehicle transportation, and other daily rental operations •Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners •Builds trust and works effectively with others to achieve results and team goals •Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand •Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success Qualifications: •Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents •A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required Compensation: •Great medical, dental, and vision insurance options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!