Hiring: Operations Analyst - Secret clearance Company: Dunhill Professional Search & Government Solutions Location: San Antonio, TX Job Posted Time: 2026-09-13 13:32:38 Employment Type: Full-time / Remote Target Skills & Keywords : Secret Clearance About the job Experience: •4-7 years of experience monitoring, managing, and reporting on SLO compliance in technical, highly regulated environments, including federal or defense IT. •7 years of experience monitoring, managing, and reporting on SLO compliance in technical, highly regulated environments, including federal or defense IT. Required Skills: •Define, implement, and maintain SLO monitoring solutions for complex enterprise systems, including thoughtful threshold design, alerting rules, and performance dashboards that align with business and mission priorities. •Analyze key performance indicators and SLO trend data to identify root causes of degradation, translate findings into actionable technical changes and process improvements, and track outcomes over time. •Partner cross-functionally with incident, problem, and performance management functions to investigate SLO breaches, correlate events across systems, and drive sustainable remediation with infrastructure and application owners. •Develop, maintain, and regularly update SLO documentation, service catalogs, and operational level agreements to clearly capture expectations, dependencies, and escalation paths for supported services. •Integrate SLO management into end‑to‑end IT service management lifecycle activities using ITIL‑aligned practices and enterprise ticketing and monitoring platforms. •Produce concise compliance dashboards, reports, and stakeholder‑facing visualizations that highlight SLO status, emerging risk, and impact to mission‑critical services. •Coordinate with infrastructure and application owners to validate monitoring coverage, troubleshoot SLO‑related issues, and support continuous service improvement initiatives. •Maintain awareness of DoD 8140 baseline certification expectations and security protocols, ensuring SLO monitoring and reporting activities comply with clearance and data access requirements. Qualifications: •U.S. citizenship with an Active Secret Clearance •Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience. •Typically 4-7 years of experience monitoring, managing, and reporting on SLO compliance in technical, highly regulated environments, including federal or defense IT. •Demonstrated experience working with incident, problem, and performance management processes and tools in an ITIL‑aligned service environment. •Meets DoD 8140 requirements and holds an active Secret clearance appropriate for work in a cleared federal IT environment. •Strong analytical, troubleshooting, and communication skills with the ability to interpret performance data and clearly convey findings to technical and non‑technical stakeholders. •Hands‑on background with incident and problem management supporting government or defense organizations in an ITIL‑based service desk context. •Possession of a DoD 8140‑recognized cybersecurity or IT certification such as Security+ or an equivalent baseline credential. •Operational familiarity with compliance reporting for federal stakeholders and experience presenting metrics and SLO status to leadership forums or service review boards. Compensation: •$70,000 - $91,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!