Hiring: Operations Analyst Company: Central Ohio Transit Authority (COTA) Location: Columbus, OH Job Posted Time: 2026-09-15 14:20:25 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management About the job Required Skills: •COTA's Operations Analyst performs professional work providing comprehensive data analysis and reporting for the Transportation department. This position is responsible for developing and presenting performance metrics, KPIs, and other operational data used to inform process improvement initiatives. •Performs duties that advance COTA's Strategic Plan and reflect the organization's core values of safety, empowerment, accountability, teamwork, and service, and support the mission of Moving Every Life Forward. •Collect, extract, validate, and analyze Transportation operational data from multiple systems and sources to ensure accuracy, consistency, and timely reporting •Develop, maintain, and improve reports, dashboards, scorecards, KPIs, trend analyses, and executive-level summaries to monitor Transportation performance and support leadership decision-making •Analyze service-reliability measures, including but not limited to on-time performance, scheduled and impacted blocks, missed trips, lost service hours, late pull-outs, excessive service gaps, cut service, and related causes •Identify trends, root causes, performance gaps, and areas of opportunity; develop insights and recommendations to support process improvements and evaluate potential solutions •Prepare recurring and ad hoc reports, presentations, briefing materials, audits, and special analyses for Transportation leadership •Coordinate with Transportation, Planning, Scheduling, Innovation & Technology, and other departments to validate data, reconcile reporting differences, standardize KPI definitions, and improve reporting processes Compensation: •Medical, Vision, Dental, Supplemental and Life Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!