Hiring: Operational Excellence Strategist, Learning & Enablement Company: TikTok USDS Joint Venture Location: San Jose, CA Job Posted Time: 2026-09-10 12:17:34 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Program Management, SQL, Six Sigma, Spark About the job Experience: •3+ years of experience in operations, program management, process excellence, or a similar strategic role within a technical or product-focused environment. Required Skills: •Strategic Allocation & Queue Management •Analyze all incoming moderation workstreams to assess their complexity, risk, volume, and strategic importance. •Determine the optimal allocation for each workstream, deciding whether it should be handled by the specialist in-house incubation team, a scaled BPO partner, or a hybrid model. •Own the master plan for work allocation and prioritization across the entire global network, managing queues and routing to ensure all operational SLAs are met or exceeded. •Develop and maintain clear, concise, and accessible technical documentation for all workflows, serving as the single source of truth for both internal teams and BPO partners. •Lead the operational rollout and implementation of new moderation queues, policies and product features across our in-house and BPO teams. •Partner closely with the Incubation team to pilot, test, and refine new processes before scaling them to our global partners. •Develop comprehensive implementation plans for BPO launches in partnership with Partner Operations. Qualifications: •Bachelor's degree or equivalent experience. •Proven ability to manage complex, cross-functional projects from inception to completion. •Strong analytical skills with experience using data to drive strategic decisions. •Exceptional communication and documentation skills, with the ability to articulate complex operational plans to diverse audiences. •Direct experience in Trust & Safety operations. •Significant experience working with and managing BPO/vendor relationships and performance. •Operational familiarity with process optimization methodologies (e.g., Six Sigma, Lean). •Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​ Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!