Hiring: Onsite Service Production Technician - Baton Rouge, LA Company: Xerox Location: Baton Rouge, LA Job Posted Time: 2026-09-10 13:38:50 Employment Type: Hybrid Target Skills & Keywords : Workday About the job Required Skills: •Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. •Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. •Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment •Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required. •Deliver customer training on assigned products to improve end user knowledge of equipment functionality Qualifications: •Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines. •Valid driver's license & appropriate insurance coverage.  A Motor Vehicle Record (MVR) is included in our technician background check. •This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority, especially around electrical components. •Comprehensive understanding of our company and customer service culture •Clear expectations in reference to call load, territory alignment and client satisfaction •Thorough knowledge base of the equipment and inventory needs to support your territory •Able to actively and correctly complete service calls independently. Compensation: •Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!