Hiring: Onsite Dispatch Technician Company: CTS - IT & Cybersecurity Services Location: New York, NY Job Posted Time: 2026-09-11 12:21:13 Employment Type: On-site Target Skills & Keywords : Android, Load Balancing, TCP/IP, VPN, Windows Server, Workday, iOS About the job Experience: •2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service. Required Skills: •Maintain availability to report onsite as early as 7am and throughout the workday to respond to dispatch requests as needed. •Demonstrate the ability to prioritize assignments from leadership while remaining flexible, responsive and committed to delivering high quality work. •Remain adaptable and prepared to travel between customer sites throughout the day based on operational needs and leadership direction. •Provide onsite troubleshooting and configuration of network equipment, servers, workstations and applications for CTS clients. •Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs). •Liaise with internal teams, vendors, and client contacts. •Perform onsite recurring maintenance at client sites. •Track time, communications, and work output via our ConnectWise Manage PSA. Qualifications: •Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment. •Demonstrated capacity to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies. •Strong written and oral communication skills are a strict requirement. •REQUIRED CRITERIA FOR ALL LEVEL 8 TECHNICIANS •Is an established and steady performer that is beginning to focus on attaining expertise in one or more areas. Learns quickly and makes steady progress without the need for constant or significant feedback from more senior team members. •Applies learned concepts to solve issues of a clearly defined scope and/or limited complexity. Able to solve technical issues unassisted some of the time. Able to accomplish developmental assignments that require limited decision making and complexity. Documents processes and procedures. •Able to effectively communicate with internal stakeholders, including peers and managers. Able to communicate assumptions and obtain clarification on tasks to minimize the need for rework. Able to understand generally how their work fits into the larger project and communicate any lack of understanding. Compensation: •$50,000 - $60,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!