Hiring: On-Site Support Desk Technician Company: Marco Technologies Location: Annandale, MN Job Posted Time: 2026-09-17 04:33:18 Employment Type: Remote Target Skills & Keywords : Azure, User Experience About the job Experience: •2+ years of relevant support experience; or equivalent combination of education and experience. Required Skills: •Provide on‑site and remote technical support for end‑user devices, business applications, and connectivity; escalate when appropriate per playbooks. •Educate and enable delivery of 1:1 help, office hours, and brief workshops/orientations for new users on core tools (Microsoft 365/Teams, device basics, safe computing). •Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps. •Create and update user‑friendly how‑to guides and knowledge articles to reduce repeat incidents and improve self‑service. •Maintain client documentation (asset details, configurations, site specifics) and keep it current. •Identify recurring issues and recommend preventative improvements to enhance reliability and user experience. •Coordinate light inventory tasks with the account team (loaners, peripherals, consumables) and support simple service transactions (e.g., capturing approvals; routing for invoicing). •Meet or exceed support KPIs (first‑response, time to resolution, CSAT, documentation completeness, SLA adherence). Qualifications: •Associate degree in a technology field and 2+ years of relevant support experience; or equivalent combination of education and experience. •One or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar. (MTA or successor equivalent acceptable.) •Valid Driver’s License, proof of personal insurance and clean driving record Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!