Hiring: OMAHA KROC CENTER - Member & Guest Services Retention Specialist Company: The Salvation Army North & Central Illinois Division Location: Omaha, NE Job Posted Time: 2026-09-03 14:34:55 Employment Type: Part-time Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint About the job Experience: •2 to 5 years’ related experience in customer facing roles or some college in a related field preferred. Experience in a customer service environment is preferred. Required Skills: •Takes the lead with analysis and reporting of all retention focused reports, utilization, and statistics to help make recommendations for process adjustments where appropriate. •Proactively makes outbound calls to improve customer connections. •In corroboration with membership management, develop and outline and annual retention plan to achieve membership retention goals. •Implements, coordinates, and executes members specific retention and recover actions / programs in collaboration with department heads, to attain established goals. •Researches and stay up to date with other Kroc Centers’ best practices to help build retention strategies. •Trains and oversees Members Services Associates providing informed guidance and implementing tactics to improve customer retention interactions. •Actively collaborates with membership management to add retention trainings to regular in-service meetings; identifying needs, providing feedback, and developing opportunities for training and improvement. •Assist with tracking, renewing, and maintenance of multiple specialty memberships in collaboration with management, ensuring a high level of confidentiality and professionalism in all interactions. Qualifications: •The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position. •Good communication skills and ability to speak effectively before groups of customers or employees of organization. English proficiency required; Spanish language skills helpful. •Skilled in Microsoft software to include Word, Excel, and PowerPoint and the ability to access payroll, timekeeping and personal data via a web-based system. •Exceptional flexibility and ability to work on multiple projects or tasks simultaneously. •Administrative skills to include utilization of standard office equipment, data entry, and attention to details. •Creative problem-solving, and conflict resolution skills. •Demonstrated ability to handle confidential matters •Must pass all applicable background checks. •Must successfully complete Safe from Harm training as established by The Salvation Army. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!