Hiring: OHPAC Application Support Analyst 3 Company: Ampcus Inc Location: Richmond, VA Job Posted Time: 2026-09-16 13:51:29 Target Skills & Keywords : EHR, Electronic Health Records, HIPAA About the job Required Skills: •The Oracle Health Patient Accounting (OHPAC) Application Support Specialist provides Tier 1, first-call-resolution support to end users utilizing Oracle Health Patient Accounting and related patient accounting areas. •This role plays a vital role in supporting the successful implementation and sustainment phases of the Electronic Health Record initiative and helps ensure deployed EHR capabilities remain stable, fully operational, and effectively adopted by end users through post-cutover health checks, issue tracking, and sustainment readiness planning. •Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follows ITIL processes. •Triages end-user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. •Must understand EHR policies, procedures, and workflows, as well as Oracle Health-specific procedures, to resolve issues. •Acquires and maintains general and clinical knowledge of client and related software applications. •Attends professional development training as instructed. •Maintains the necessary technology skills to perform common client-specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, and related support activities. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!