Hiring: OCCC Quality Assurance Coordinator Company: Rollins, Inc. Location: Atlanta, GA Job Posted Time: 2026-09-17 00:20:03 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Pest, Quality Assurance About the job Experience: •120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests. •2 years of experience in a multi-channel call center environment as a QA Coordinator, Supervisor or WFM position Required Skills: •At Orkin, our purpose is to help protect the world where we live, work and play. •We have a FAST PACED •With dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. •Pro-actively complete and distribute all assigned quality reports and communications with highest accuracy and timeliness •Monitor and score all types of customer interactions per call center established guidelines •Daily review and evaluation of calls, cases, and system processes in accordance with OCCC standards •Utilize quality monitoring and data management processes to provide feedback and actionable data to Leadership team as needed •Participate in design of call monitoring formats, scorecards, and quality standards Qualifications: •High School/GED required; Bachelor’s Degree preferred •Demonstrated capacity to pass a background and drug screen •Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise •A workspace with adequate furnishings (e.g., a desk and chair) and lighting •Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem •Excellent interpersonal and communication skills •Basic computer skills in various software and web-based applications •Operational familiarity with Avaya, Verint or other Quality platform •Comfortable working in a high-volume role •Demonstrated ability to prioritize tasks and manage time efficiently Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive benefits package including medical, dental, vision & life Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!