Hiring: NVMe / PCIe Storage Support Engineer Company: Graid Technology Inc. Location: Sunnyvale, CA Job Posted Time: 2026-09-16 19:45:43 Target Skills & Keywords : Bash, DNS, Docker, Firmware, Kubernetes, Linux, PowerShell, Python, Shell, TCP/IP, Windows Server About the job Required Skills: •Guide customers through installation, configuration, and integration of our GPU‑accelerated RAID solution into their Linux-based environments. •Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions. •Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems. •Work closely with Engineering to communicate customer‑impacting issues, submit detailed bug reports, and influence product improvements. •Knowledge Development •Create high‑quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer‑facing knowledge bases. Qualifications: •Subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools. •Demonstrated capacity to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups. •(e.g., NVIDIA) and understanding of how accelerators interact with storage I/O. •Solid networking fundamentals (TCP/IP, DNS/DHCP), and familiarity with automation/scripting (Bash, Python, or similar). •Excellent communication skills with the ability to create clear, precise technical documentation and guide customers through issue resolution. •Windows Server/Desktop troubleshooting (Event Viewer, WER, BSOD triage). •PowerShell scripting for diagnostics and automation. •Storage‑related tuning and debugging using PerfMon, WPA/ETW traces. •Operational familiarity with Active Directory, Group Policy, and Windows networking implications for storage workloads. Compensation: •$120,000 - $180,000 / year •The package may include stock options and a performance-based bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!