Hiring: Network Support Specialist Company: Lumos Fiber Location: High Point, NC Job Posted Time: 2026-09-16 20:39:09 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Office About the job Experience: •1+ years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry. Required Skills: •Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers. •Support both Business and Residential products, delivering effective solutions in a timely manner. •Accurately document all interactions and updates in the service database throughout each stage of the support process. •Monitor outages and maintenance events, gathering data and escalating when needed. •Identify root causes, implement solutions, & escalate unresolved issues as appropriate. •Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment. •Represent the company professionally by practicing the Articles of Excellence & delivering quality service. •Work scheduled shifts including nights, weekends, & holidays based on business needs. Qualifications: •High school diploma or equivalent required; technical certifications or relevant coursework are a plus. •Comfortable reading and applying technical documentation, manuals, and procedures. •Demonstrated proficiency using computer, email applications, and Microsoft Office. •What Makes You a Great Fit •Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently. •Demonstrated capacity to thrive in a fast-paced environment and stay focused when managing multiple tasks. •Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through. •Strong communicator with the ability to explain technical information clearly and simply. •Frequent sedentary periods using computers, keyboard, and other peripherals. •Near-constant use of sight, speech, hearing, comprehension, and reasoning. Compensation: •Comprehensive health, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!