Hiring: Network Operations Manager Company: Waymo Location: Mountain View, CA Job Posted Time: 2026-09-16 13:59:48 Employment Type: Full-time Target Skills & Keywords: Network Operations, Incident Management, ITIL, Infrastructure Services, Automation, Firewalls, Switches, Access Points, UPS, KPIs, Root Cause Analysis, Team Leadership Experience: - Proven experience managing high-performing, inclusive teams of engineers, technical professionals, and vendor agents - Experience designing and implementing business plans, long-term strategic initiatives, and roadmaps - Hands-on experience acting as an Owner during major service disruptions and managing end-to-end remediation of high-severity events and Tier 2/3 escalations - Experience evolving incident frameworks into advanced ITIL-aligned methodologies with root-cause analysis, trend identification, and post-incident reviews (PIRs) - Experience overseeing the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management) - Experience validating and implementing MOPs (Methods of Procedure) for internal teams and implementation partners - Experience providing technical leadership during complex network event correlation, architectural improvement validations, and review of site-specific Engineering Design Plans (EDPs) - Experience guiding the transition from legacy, manual infrastructure configurations to highly automated network operations Required Skills: - Leadership and team management - Incident management and escalation handling - ITIL governance and service lifecycle management - Deployment support and MOP validation - Technical operations for firewalls, switches, access points, and UPS - Network event correlation and architectural improvement validation - Automation and innovation in network operations - Cross-functional collaboration Qualifications: - Demonstrated ability to manage high-performing, inclusive teams - Strong understanding of ITIL-aligned incident and service management frameworks - Ability to establish KPIs and continuous process improvement models - Experience with secure deployment, maintenance, and upgrade lifecycle of critical production infrastructure - Strong technical leadership and problem-solving skills in complex network environments Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!