Hiring: Network Operation Center (NOC) Technician – Day Shift Company: Vail Systems Location: Greater Chicago Area Job Posted Time: 2026-09-03 14:38:48 Employment Type: Remote Target Skills & Keywords : AI, Linux, Microsoft Office, Python About the job Experience: •2+ years of experience in an Information Technology role. Qualifications: •Interested in monitoring servers and hardware, and ensuring applications are functioning without errors on Vail’s highly available telephony voice platform and network that spans multiple sites and 2000+ nodes? •The ideal candidate will have a strong networking background and knowledge of system monitoring, administration, and troubleshooting. We are looking for someone who is detail-oriented, self-motivated, and dependable. •Continually monitor the applications, platforms, and servers throughout the entire shift, using tools such as Nagios, Alerta, and Observium. •Check on the network status of the hardware to ensure connections are maintained. •Identify where the platform is having issues when the monitoring system sends out alerts such as performance related resource is low, or disk space is full. •Troubleshoot to determine what the error is and where it is coming from by completing tasks like calling the numbers listed in the error to try to replicate the problem. •Determine what requires action when issues arise. •Triage the issue to the relevant personnel for immediate and efficient problem resolution. •Create tickets in the queue for the relevant teams, including documenting all details associated with the issue. •Resolve issues that can handled by the NOC team immediately (e.g., running commands). Compensation: •$63,800 - $72,100 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!