Hiring: Network Control Technician Company: Brightstar Lottery Location: West Greenwich, RI Job Posted Time: 2026-09-15 13:17:40 Employment Type: Remote Target Skills & Keywords : DNS, Firmware, Jira, React, SIEM, ServiceNow, VPN About the job Experience: •4 - 6 years of related experience is required. Required Skills: •Monitor complex production environments using advanced NMS and RMM platforms •Triage and resolve alerts related to last mile routers, firewalls, network devices, servers, and connectivity •Troubleshoot VPN, DNS, DHCP, routing, and access control issues using documented runbooks •Escalate unresolved issues with detailed analysis to Tier 2/3 engineers •Perform recurring system health checks, firmware status reviews, and patch audit tasks •Update technical documentation, client network diagrams, and Standard Operations Procedures •Assist with initial response to security alerts (SIEM, firewall logs) •Communicate effectively with clients and internal teams to ensure service levels are met Qualifications: •High School degree or equivalent; associates degree preferred. •1–3 years experience in a NOC, help desk, or managed services environment •Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs) •Applied hands-on capability in at least one of the following: Fortinet, Cisco, Palo Alto •Operational familiarity with RMM/NMS tools •Strong documentation and communication skills •Availability to work in a shift-based schedule, including evenings or weekends as needed •Leading Complexity •Leading the Business Compensation: •$49,920 - $67,500 / year •Flexible work environment (work from home / hybrid options) •Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!