Hiring: Navigate360 Enrollment Success, Senior Associate Company: EAB Location: Richmond, VA Job Posted Time: 2026-09-10 14:41:57 Employment Type: Remote Target Skills & Keywords : Project Management, Salesforce About the job Experience: •4+ years of experience in customer success, consulting, account management, implementation, project management, higher education technology, enrollment management, or a similarly complex client-facing environment. Required Skills: •Enrollment Success Product Expertise & Strategic Advising •Develop deep functional and technical expertise across EAB’s Navigate360 Enrollment Success technology and capabilities. •Serve as a trusted resource to Strategic Leaders and internal stakeholders, providing product guidance, implementation best practices, and strategic recommendations. •Own and deliver targeted one-to-one Enrollment Success support for assigned or priority partners, including joining and leading partner meetings, translating institutional enrollment priorities into effective use of Enrollment Success, and driving clear follow-through on agreed actions. •Build internal knowledge frameworks and accountability rhythms that strengthen team expertise and confidence. •Product Adoption & New Feature Readiness •Partner with cross-functional teams to improve adoption of core Enrollment Success functionality and newly released capabilities. •Leverage product utilization data, partner health indicators, and partner insights to proactively identify adoption opportunities and barriers. Qualifications: •Bachelor’s degree required. •Demonstrated ability to develop expertise in complex technology products and translate capabilities into practical recommendations for clients or internal stakeholders. •Strong communication and facilitation skills, including experience leading stakeholder meetings, trainings, or strategic discussions. •Demonstrated ability to manage multiple priorities, collaborate across teams, and influence stakeholders without direct authority. •Resourcefulness and comfort operating in evolving environments where solutions or processes may not yet be fully defined. •Willingness to travel domestically as needed. Compensation: •$51,500 - $75,000 / year •This hire will additionally be eligible for discretionary bonus or incentive compensation Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!