Hiring: National Operations Manager Company: Opensity Solutions Location: Hartford, CT Job Posted Time: 2026-09-11 11:03:57 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •5+ years of experience in business process outsourcing (BPO), operations management, or client services, including at least 2 years in a management role with responsibility for supervising teams and supporting operational performance. Experience managing multi-site or multi-client environments is required. Required Skills: •Oversee daily operational execution across enterprise client accounts to ensure consistent, high-quality service delivery. •Actively facilitate and support development and execution of account business plans in alignment with strategic and financial objectives. •Serve as a primary escalation point for operational issues, ensuring timely resolution and client satisfaction. •Partner with the Enterprise Account Director to achieve account profitability, efficiency, and performance targets. •Lead and mentor Site Managers and on-site teams to ensure strong operational execution and accountability. •Conduct regular client site visits and performance reviews to monitor service quality and identify improvement opportunities. •Facilitate monthly client meetings and ongoing touchpoints across multiple locations. •Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and performance standards are met. Qualifications: •Bachelor’s degree in Business Administration, Management, or a related field, or equivalent experience. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!