Hiring: NABET-Donor Relations Associate Company: KQED Location: San Francisco, CA Job Posted Time: 2026-09-15 14:32:40 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Required Skills: •Lead staff person overseeing the Ambassador inbox and phone hotline. •Ensures consistent and timely fulfillment of benefits (not premiums), with focus on PBS Passport streaming service and those specific to members at the Ambassador level. •Records various responses to campaigns designed to acquire and upgrade members to the Ambassador level via direct mail and email. •Serves as the primary responder to messages received through peer to peer texting •Performs regular database record updates, including member biographical information and communication preferences. •Processes new membership gifts and membership changes, including via credit card, check and EFT payments. •Lead and oversee daily, three hour dedicated member service phone shift addressing inbound inquiries by phone and/or email and critical work assigned by their supervisor. •Participate as a backup for after-hours events and community engagement tabling opportunities as needed, including occasional evening and weekend assignments. Qualifications: •Demonstrated capacity to manage difficult situations with tact, diplomacy and excellent customer service. Compensation: •KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!