Hiring: Multi-Office Leader Company: H&R Block Location: Peoria, IL Job Posted Time: 2026-09-15 20:02:10 Target Skills & Keywords : Compliance About the job Experience: •3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes Required Skills: •Multi-Office Leader •, known internally as an Area Experience Leader, leads a portfolio of •Retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you’ll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results. •You’ll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you’ll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients. •Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency •Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience Qualifications: •Bachelor’s degree in a related field or equivalent experience •3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes •Strong client-centric mindset with experience delivering consultative client experience •Strong leadership capability with proven ability to coach, develop, and hold teams accountable •Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!